As we continue to monitor ongoing developments with the Coronavirus (COVID-19) pandemic, we are taking steps to protect the safety and wellbeing of our clients, employees and partners, while at the same time providing you with the best possible investment service.
We are taking guidance from the Luxembourg government and health authorities, and in line with their recommendations have implemented a number of measures:
- As a bank regulated by the CSSF under the supervision of the European Central Bank, we have activated our Business Continuity Plan with all necessary measures to make sure the bank remains operational at all times;
- We have stopped all international business travel and have instructed our staff to remain diligent, safe and aware;
- We have implemented employee home working, split teams and introduced flexible work schedules across all applicable departments and roles.
We are as committed as ever to maintaining the highest levels of service, and our staff are fully trained and equipped to continue working and accessing our systems by means that maintain the confidentiality, integrity and availability of all data.
Nevertheless, under current market conditions, we have experienced a higher level of phone calls linked to increased trading activity and account opening requests. Please accept our apologies for any delay you may experience while we answer your call.
We strongly recommend that if you have a choice to contact us by phone or email, that you choose to email us at email@example.com. Our telephone operating hours will be reduced to 9 am to 5 pm CET and we will prioritise service on our e-mail channel, which will continue to operate from 8 am to 10 pm CET to our usual service levels.
We are prepared to navigate through these challenging times, with your access to financial markets and the safety of your assets at the forefront of everything we do. Please take all necessary steps to ensure your safety and wellbeing, as well as those of your family and friends.
Thank you for your understanding and cooperation.